Administrative Assistant - Remote

About The Role

The Administrative Assistant at Gallagher Bassett plays a vital role in supporting the Claims team, primarily focusing on professional liability lines such as Healthcare, Errors & Omissions (E&O), Directors & Officers (D&O), Cyber, and Employment Practices Liability (EPL). This position involves providing comprehensive administrative and clerical support to ensure smooth operations within the claims department. The role requires meticulous attention to detail, excellent organizational skills, and the ability to handle sensitive information with confidentiality. As a key member of the team, the Administrative Assistant will assist in claim documentation, reporting, and coordination among internal teams, insureds, clients, brokers, legal counsel, and third-party vendors.

Qualifications

• A high school diploma or equivalent required
• 2 years of related administrative experience required
• Working knowledge of Microsoft Windows applications and Microsoft Office Suite
• Prior experience in insurance or claims preferred
• Prior exposure to professional liability claims terminology preferred
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to handle sensitive and confidential information effectively
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with claims management systems
• Basic understanding of claims workflows, including indemnity vs. ALAE tracking
• Proven ability to meet deadlines in a high-volume, time-sensitive setting
• Strong follow-up skills and thorough documentation habits

Responsibilities

• Provide day-to-day administrative support to claims professionals and executive leadership
• Receive and process incoming Notices of Loss, including First Reports, Supplemental Reports, and Closing Notices
• Track administrative activities, follow-ups, and deadlines to ensure timely completion of tasks
• Aid in claim system entries and updates to maintain accurate records
• Help maintain organized and comprehensive electronic claim files
• Prepare and coordinate written and verbal communications to insureds, clients, brokers, attorneys, and third-party vendors under the direction of claims professionals
• Assist with payment processing for indemnity and expense transactions, including invoice tracking
• Prepare claim-related reports, loss summaries, loss runs, and bordereaux as needed
• Ensure compliance with internal claims guidelines, procedures, and documentation standards
• Support the claims team in administrative tasks that facilitate efficient claims handling and reporting

Benefits

• Competitive and comprehensive compensation package
• Medical, dental, and vision plans available from day one
• Life and accident insurance coverage
• 401(k) and Roth retirement plan options
• Tax-advantaged accounts such as HSA and FSA
• Educational expense reimbursement programs
• Paid parental leave
• Access to digital mental health services (Talkspace)
• Flexible work hours (availability varies by role and location)
• Training and development programs to support career growth
• Gallagher Thrive program promoting health and wellbeing through challenges, workshops, and digital fitness initiatives
• Charitable matching gift program

Equal Opportunity

Gallagher Bassett is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diverse teams drive innovation and better serve our clients, and we encourage qualified individuals from all backgrounds to apply.