Administrative Assistant/Receptionist

About the role

The role is available on an alternating Saturday schedule, with office hours from Monday to Thursday 8am-6pm, and Friday 8am-4pm.

Responsibilities

• Provide top-notch customer service.
• Be attentive to client and pet needs.
• Answer and triage phone calls and emails from clients.
• Schedule appointments and procedures.
• Check-in clients and monitor client flow from check-in to discharge.
• Complete client follow-ups and reminders.
• Able to work patiently with distressed, frustrated, or disgruntled clients.
• Manage record requests between other hospitals and specialty practices.
• Process payment transactions.
• Relay appropriate information to/from clients to Veterinarian(s) and/or Office Manager.
• Maintain proper documentation in the electronic medical record.
• Aid in cleaning the hospital, including but not limited to: laundry, floors, taking out the trash and recycling, cleaning treatment and areas, surgery, exam rooms, kennels, bathrooms, kitchen and grounds.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Prior experience as a receptionist is preferred.
• Must be a team player willing to learn new techniques and treatments and to accept change.
• Be attentive to detail, flexible, and patient, well organized, and self-motivated.
• Must have excellent communication skills and be open to constructive feedback.
• Must have a friendly demeanor and conduct themselves in a professional manner.
• Must be able to multi-task and prioritize.

Benefits

Employee discount.

Schedule

Office hours are Monday-Thursday 8am-6pm, Friday 8am-4pm, Saturday 8am-1pm. Exact schedule to be determined, but alternating Saturdays will be required.

Pay

Salary: $16.00 – $18.00 per hour.