Administrative Assistant / Porter

About the Role

JLRNA is hiring an Administrative Assistant / Porter to support the Technical Center in delivering world-class service. Supplier personnel are expected to perform in line with this vision.

Responsibilities

• Comply with health and safety standards and maintain a safe work environment in the Technical Center.
• Maintain shop cleanliness and follow published 5S standards.
• Maintain professional relationships with JLRNA employees and supplier personnel.
• Maintain and use equipment in the Technical Center to operational standards.
• Take reasonable precautions to protect company vehicles.
• Ensure training requirements, as outlined by JLRNA, are completed successfully on time.
• Maintain JLRNA’s Key Track System.
• Coordinate the collection of disposable items (e.g., tires, oil, and scrap metal).
• Represent the technical center brand positively, maintaining respectful and helpful communication at all times.
• Record vehicle movements accurately in internal systems or logs.
• Manage parking lot layout to maintain a clean, safe, and organized inventory, ensuring vehicles are staged appropriately.
• Remove trash, debris, and report any facility or safety hazards.
• Assist with vehicle movement, quick detail jobs, and logistics.
• Perform vehicle inspections on all required vehicles within 24 hours of arrival.
• Assist with administrative duties, including:
  • Repair Order creation and documentation.
  • Assisting Technicians and Shop Manager with locating and moving vehicles.
  • Vehicle test drives, refueling, or recharging.
  • Contacting internal JLR clients for vehicle repairs and scheduling.
  • Assisting with Tech Center repair scheduling and communication with JLR clients regarding vehicle updates.
  • Cross-training on parts lookup, warranty administration, and vehicle dispatching.
• For Outbound Units:
  • Coordinate transportation of vehicles from JLRNA’s Technical Center to transport carriers as per the rework schedule.
  • Sign out keys from the Key Track System and locate assigned units.
  • Perform physical evaluations to assess visible damage (e.g., dents, cracked windshield, scratches).
  • Conduct short test drives to identify faults, service codes, or drivability issues (e.g., check engine light, vibrations, poor braking).
  • Remove DTM plates and document their removal.
  • Stage vehicles in the designated collection zone.
  • Update spreadsheets with unit and carrier information.
• For Inbound Units:
  • Schedule delivery with transport carriers.
  • Perform physical vehicle evaluations.
  • Collect all keys for entry into the Key Track System.
  • Conduct short test drives to identify faults, service codes, or drivability issues.
  • Park delivered units.
• Interact with customers, including business personnel and transport companies, to provide exceptional experiences.
• Assist in vehicle pick-up and exchanges with JLRNA employees, including scheduling and preparing vehicles (cleanliness, fuel, defect-free).
• Receive and dispatch vehicles to and from transporters.
• Complete transportation paperwork and ensure all damages are noted on the delivery receipt while the carrier is present.
• Secure vehicles and lock all keys in the Key Track System.

Requirements

• College degree preferred but not required.
• A minimum of 5 years of relevant experience is strongly preferred.

Pay

$19.00 - $23.00 per hour