Administrative Assistant/Patient Services Scheduler
IVI RMA GLOBAL · Englewood, NJ · 3 wk ago
AdministrativeFull-time
Patient Services Scheduler
Essential Functions And Accountabilities
- Manages schedule of assigned provider(s)
- Affirms scheduling conflicts and problems with recommendations for solutions
- Schedules and confirms patient appointments
- Enters notes/special instructions needed for scheduling in the electronic medical record
- Determines if appointment is consistent with the diagnosis/indications indicated by the provider
- Completes accurate documentation of informed consent with patients for appointments as needed
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
- Cooks closely with patients’ care team to coordinate total patient care
- Comforts patients by anticipating their anxieties and answering their questions
- Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items
Position Requirements/Experience
- 2+ years practical experience working in a similar position
- 3+ years practical experience working in a customer service setting
Technical Skills
- Proficient computer skills (Microsoft Office)
- Experience with medical office software program(s) (EMR’s) preferred
About IVI-RMA
- IVI-RMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology.
- IVI-RMA embraces the great responsibility of advancing the field of human reproduction.
- IVI-RMA Innovation, as one of the pillars of IVI-RMA Global, is a renowned leader in fertility research and science.
Benefits
- Medical, Dental, Vision Insurance Options
- Retail 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
EEO Statement
- IVI-RMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind