Administrative Assistant - Mercato

Position Summary

This is a highly visible position expected to display and maintain the utmost professionalism at all times. Responsible for all lobby functions, including answering & directing calls, taking/forwarding messages, receiving guests & notifying internal employees of their arrival & keeping the lobby clean, organized & well maintained. The Administrative Assistant must be a team player with a positive attitude and demonstrated flexibility. The ideal candidate will display strong customer service skills and experience, along with presenting themselves in a professional and courteous manner. Strong attention to detail and accuracy will be highly valued. Must be available Monday through Friday from 8:30-5:00 pm and must be flexible and willing to assist with a variety of duties as directed including assisting with events after hours and on some weekends. This position is supervised by the Assistant General Manager & General Manager.

Specific Duties And Responsibilities (Essential Job Functions)

• Provide front desk coverage through answering main phone lines timely and greeting guests in a professional, courteous manner while also answering and directing incoming calls
• Logs in packages; coordinates distribution to employees
• Informs security if there are any issues for their attention
• Shares knowledge of Mercato events with callers & employees
• Maintains and updates employee contact information on phone lists, titles, quick lists, etc.
• Maintains and updates all Vendor and Tenant contact and insurance information
• Prepare and edit correspondence, communications, presentations, and other documents
• Informs appropriate individuals of any Lobby or other maintenance issues
• Aid in responding to and logging all guest issues/comments in a professional, courteous manner
• Gather monthly tenant gross sales information, distribute appropriately, and enter into accounting software (MRI)
• Assist the accounting department by preparing/sending out monthly tenant rent statements
• Code and process all invoices in a timely manner and effectively communicate with the accounting team
• Maintain and organize tenant and vendor files
• Activate and deactivate key fobs
• Take minutes in staff meetings and send to all attendees, save in z drive file titled Wednesday Meeting Recaps
• Order and maintain an inventory of office supplies and equipment
• Ensure office presentation is professional at all times, including a conference room
• Manage conference room and the conference room calendar
• Cook up and maintain positive relations with retailers, office tenants, and vendors
• Cook up and coordinate with IT for office projects – Conference Rooms, etc.
• Update tenant manuals, including construction/design manuals
• Provide refreshments for meetings and make reservations, if needed
• Works efficiently with multiple departments ensuring real-time communication and follow-through
• Other responsibilities as requested

A/R Job Requirements

• Manage tenant billing operations, including recurring charges, rent escalations, CAM reconciliations, percentage/overage rent calculations, and miscellaneous billings, ensuring accuracy across all tenant accounts.
• Oversee accounts receivable and cash m anagement, including processing daily cash receipts, monitoring tenant accounts, performing monthly AR gaining analysis, and leading collections efforts by partnering with property management to resolve delinquencies.
• Maintain tenant account administration and service, including responding ot escalated biling inquires, tracking tenant sales reporting, and processing security deposit payments and refunds while maintain strong teant relationships.

Qualifications

• Minimum 1-2 years of administrative experience, preferably in property management
• Bachelor’s degree required from 4-year college or university
• Strong organizational and planning skills required
• Exceptional communication and interpersonal skills with a customer-service focus
• Proficiency in Microsoft Office (Outlook, Word, and Excel)

Physical Requirements

• Sitting
• Using a telephone
• Communicating verbally in person and on the telephone
• Ability to climb ladders and stairs
• Ability to use a computer
• Ability to multi-task
• Ability to lift not more than 25 pounds