Administrative Assistant - Medical Billing

About the role

The Administrative Support/Medical Biller performs routine administrative functions such as preparing correspondence and reports, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to patients or visitors. The role also works with patients to secure billing information, reconcile billing reports, and verify insurance for patients at an outpatient opioid treatment program (OTP).

Responsibilities

• Establish, maintain, and retrieve general files for clinic or department
• Manage and coordinate administrative programs or office activities
• Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents
• Answer telephones, take messages, or transfer calls
• Schedule appointments and update calendars
• Assist in arranging staff meetings, handle incoming/outgoing mail and faxes, prepare memos, invoices, or other reports
• Maintain databases and filing systems, whether electronic or paper
• Perform basic bookkeeping as needed
• Work with patients to secure billing information, reconcile billing reports, and verify insurance for patients
• Perform duties using specific knowledge of medical terminology and clinic procedures

Requirements

• High School Diploma or GED equivalent required
• 2+ years of experience in medical billing and coding required
• Experience in mental health or addiction treatment clinics strongly preferred
• Knowledge of administrative processes and systems: word processing, spreadsheet software, file management, and patient records
• Knowledgeable in handling insurance claims including Medicare, Medicaid, and private insurers, including claim denials and appeals
• Precision in coding and entering patient data to prevent billing errors and ensure proper reimbursement
• Ability to resolve billing issues: identify and address coding errors, disputed claims, and underpayments
• Effective communication with patients, providers, and insurance companies to clarify billing issues or discrepancies, both verbally and in writing
• Understanding of HIPAA regulations to ensure patient information is handled securely and confidentially; high discretion with confidential information
• Ability to handle multiple tasks, track numerous patient records, and meet deadlines
• Must be comfortable working in an opioid treatment program (OTP) recovery environment

Skills

• Patient advocacy: compassionate approach to help MAT patients navigate insurance or financial challenges and secure appropriate coverage and care
• Familiarity with MAT protocols and guidelines: understanding of Medication-Assisted Treatment, opioid substitution therapy (e.g., methadone, buprenorphine), and how these services are billed differently from other medical services
• Technology savvy: proficiency with electronic health records (EHR) systems and other relevant healthcare technologies

Benefits

• Medical, dental, and vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Schedule

Part-time: Monday, Wednesday, Friday, 5:00 AM – 1:30 PM