Administrative Assistant (International)

About the role

You will own the permit research and submission process from start to finish. This is not a general admin or data entry role. The work requires accuracy, independent judgment, and clear written and verbal communication in English. You will be working directly with US-based Operations Leads and communicating with government offices on behalf of our customers.

Responsibilities

• Research permit requirements using our internal database, AI tools, and direct government contact.
• Make outbound calls to US government offices to verify requirements and follow up on submissions.
• Build and track permit tasks in our system from open to close.
• Cookordination with customers to collect required documents and information.
• Submit permits to government portals and handle follow-up questions.
• Maintain accurate, organized documentation throughout.

Requirements

• At least 2 years of experience in an administrative, BPO, VA, or operations role.
• Strong English communication — written and spoken. You will be on calls with US government offices and customers.
• High accuracy. Small mistakes in this work have real consequences.
• Organized and self-directed. You manage multiple open tasks without being chased.
• Comfortable using AI tools — and understands when not to trust them.
• Reliable equipment: laptop or desktop with Intel Core i5 or better, 8GB RAM minimum, stable internet with a backup connection, noise-cancelling microphone.

Schedule and Compensation

• Schedule: 40 hours per week, Monday through Friday. Night shift hours: 9 PM to 5 AM your local time (aligned to US business hours).
• Compensation: Contract position — no benefits or PTO. Pay: $3.50–$7.00/hr depending on location and experience.

What the application process looks like

• Application and video introduction
• Criteria Corp assessment
• Take-home assignment
• Final interview with a recruiter

Equal Employment Opportunity

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.