Administrative Assistant - Imaging Services

About the role

The Administrative Assistant – Imaging Services provides administrative and clerical support to the Imaging Department, including reception, scheduling, report processing, and communications with patients, providers, and other departments. This role ensures the accurate handling of medical documentation, supports day-to-day operations of imaging services, and contributes to efficient workflow, positive patient experiences, and departmental compliance.

Responsibilities

• Greet patients and visitors courteously and professionally
• Answer incoming calls promptly and route or respond to inquiries appropriately
• Schedule imaging appointments in accordance with department protocols
• Process outside imaging and associated documentation into the PACS system
• Aid with medical record requests and coordinate release of imaging reports to providers or other facilities
• Prepare and distribute transcribed imaging reports, including mailing or faxing as required
• Maintain accurate report tracking lists and ensure timely transfer of records to HIM
• Monitor and maintain inventory of office supplies and ensure availability of materials
• Enter service requests for equipment or facility issues
• Aid with clerical tasks related to patient registration or scheduling when needed
• Support training of new front desk or imaging office staff
• Maintain professional appearance and demeanor, contributing to a positive guest experience
• Adhere to all HIPAA and confidentiality policies when handling patient data

Requirements

• Familiarity with radiology terminology and medical documentation standards
• Strong computer literacy, including EMR, PACS, Microsoft Office, and scheduling systems
• Excellent organizational, multitasking, and time management skills
• Clear and courteous communication skills with patients, staff, and external contacts
• Demonstrated reliability, professionalism, and customer service orientation
• Ability to work independently and as part of a collaborative imaging services team
• Frequent sitting, standing, and walking required
• Manual dexterity for keyboarding, data entry, and handling documents
• Must be able to lift up to 35 pounds occasionally
• Visual and auditory acuity required for communication and computer-based tasks
• Office and imaging department environment, primarily indoors
• Regular use of phones, computers, fax machines, and other office equipment
• May involve exposure to low-level radiation areas and use of standard safety precautions

Qualifications

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role
• Postsecondary (Cert/Diploma/Program Grad) completion of a medical secretary or medical terminology course (Preferred)

Skills

• Familiarity with radiology terminology and medical documentation standards
• Strong computer literacy, including EMR, PACS, Microsoft Office, and scheduling systems
• Excellent organizational, multitasking, and time management skills
• Clear and courteous communication skills with patients, staff, and external contacts
• Demonstrated reliability, professionalism, and customer service orientation
• Ability to work independently and as part of a collaborative imaging services team
• Frequent sitting, standing, and walking required
• Manual dexterity for keyboarding, data entry, and handling documents
• Must be able to lift up to 35 pounds occasionally
• Visual and auditory acuity required for communication and computer-based tasks
• Office and imaging department environment, primarily indoors
• Regular use of phones, computers, fax machines, and other office equipment
• May involve exposure to low-level radiation areas and use of standard safety precautions

Benefits

• Career Development
• Healthcare
• Retirement Plan
• Paid Time Off
• Work-Life Balance
• Miscellaneous Benefits

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.