Administrative Assistant II, Parking Services

Job Summary

Responsibilities

Qualifications and Skills

Salary And Benefits

Towson University (TU) is seeking an Administrative Assistant II in the Department of Parking & Transportation. The position serves as a primary contact for customer interactions and assists with account management, special projects, and providing general information.

• Customer Service: First initial interaction for customer phone calls, walk-ins, mail letters, chats, and email correspondence on a day-to-day basis.
• Account Management: Responsible for processing and handling customer account management requests & concerns at basic level.
• Online ePermit reservation access codes change and/or cancellation requests.
• Obtain vehicle registration inquiries via the state of Maryland METERS.
• Process and audits of daily system reports.
• Aid in the issuance of temporary permits.
• Assist with the emergency preparedness.
• Support department events as directed by management.

The employee will provide assistance and make determinations based on established policies and procedures. Responsible for initial appeal decision disputes through customer phone calls, emails, and walk-ins.

Qualifications and Skills

• High School Diploma, or equivalent, with three years of experience providing administrative support.
• Strong Customer Service background.
• Exceptional oral and written communication skills.
• Skilled in various computer software packages, such as word processing, spreadsheets, database, and presentation programs, Internet, email, and calendaring software.
• Ability to organize, prioritize, follow up, be detail-oriented, and track multiple tasks in a high-volume and fast-paced environment.
• Work efficiently with confidence and minimal oversight.
• Ability to work cooperatively with others and independently.
• Ability to compose official correspondence, reports, research, and other complex documents' providing administrative support to department management; ability to understand and follow oral and written instructions.

Salary And Benefits

$46,736 annually and full University benefits that includes annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. When applicable, a 2.5% increase may be added to the annual salary, pending successful completion of the initial six-month probationary period, for this position. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.