Administrative Assistant II, Infectious Disease

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Assistant II position will support the Infectious Disease Department at Beth Israel Deaconess Medical Center in Boston, MA. This is an onsite position, Monday through Friday, 1st shift.

Responsibilities

Provides administrative support to physicians in their clinical practice, academic and research roles.

• Answers and screens telephone calls and takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service and coordinates billing tickets for office visits and services following established procedures.
• Maintains physicians' clinical and administrative schedules and calendars.
• Types correspondence, manuscripts and/or others documents and transcribes letters and patient notes as needed for physicians.
• Prepares and distributes routine reports and notifies, confirms, and reminds patients of scheduled appointments.
• Obtains authorization for radiologic exams as needed and sorts, copies, files and distributes all incoming and outgoing correspondence and mail.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Requirements

High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications.

Qualifications

Healthcare experience preferred.

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Physical Nature Of The Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay

The pay range for this position is $21.00 - $28.26 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Benefits

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.