Administrative Assistant II

Essential Duties & Responsibilities

• Affords assistance in coordination of organizational administration activities such as accounts payable, cost center updates, desk assignments, customer issues, and within scope of authority, resolves problems and issues independently and proactively.
• Drafts, prepares, and distributes correspondence, memos, and other documents and reports, utilizing office technologies and software applications.
• Collaborates with internal and external contacts regarding business unit administration issues and concerns.
• Schedules and coordinates meetings, conferences, travel arrangements, and updates group or manager's business calendars as needed.
• Prepares, processes, and may submit reports; trains staff or management on other administrative processes; leads, mentors, and trains other staff; establishes and maintains official documents and records in appropriate files; assists management in special projects; attends meetings, seminars, and records notes or provides information as needed.
• Functions as a point of contact for charitable organizations working with CNA Surety in the Sioux Falls area and coordinates volunteer events.
• May back up other Administrative Assistants and provides administrative assistance to other functional areas.

Skills, Knowledge And Abilities

• Excellent written and verbal communication skills including professional phone etiquette.
• Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
• Strong computer skills including Microsoft Office suite and other business related software systems; willingness to learn and adapt to new technology rollouts.
• Excellent organizational skills including ability to prioritize and coordinate multiple tasks.
• Overall general knowledge of the insurance industry and the business units is a plus.

Education And Experience

• Some college with course work in Marketing, Business, Accounting, etc. desirable.
• Typically a minimum four years strong administrative experience.

Benefits

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide.