Administrative Assistant I- Pediatric Hematology/Oncology Outpatient Clinic Scheduler

About the role

The Outpatient Cancer and Blood Disorders Administrative Assistant serves as initial contact for patients, families and referring providers to connect with pediatric hematology and oncology outpatient services. This role is instrumental in facilitating timely, multidisciplinary care and obtaining records needed for a meaningful new patient experience. The clinic administrative assistant works closely with the multidisciplinary teams to provide optimal service and patient experience outcomes. Employed by Medical University Hospital Authority (MUHA) as a regular employee in Cost Center CC000458 (CHS - Hematology - Oncology - Childrens, SJCH). If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Responsibilities

• Serve as initial contact for patients, families, and referring providers to connect with pediatric hematology and oncology outpatient services.
• Facilitate timely, multidisciplinary care and obtain records needed for a meaningful new patient experience.
• Work closely with multidisciplinary teams to provide optimal service and patient experience outcomes.
• Offer individualized assistance to patients and caregivers to overcome healthcare system barriers.
• Act as primary contact for all clinic scheduling needs.
• Promote informed decision making and timely access to quality patient care.
• Provide a vital link in communication between multidisciplinary providers (internal and external) during treatment planning.

Requirements

• High school degree or equivalent.
• Minimum of 1 year of relevant work experience in healthcare.
• Experience in referral management, oncology navigation or patient access is preferred.

Skills