Administrative Assistant I

Duties and Responsibilities

• Student records and registration support
• Facilitate student registration by removing restrictions in Banner and processing course overload waivers as approved by directors.
• Generate academic reports, including midterm/final GPA reviews, program rosters, and graduation audits.
• Affiliate with directors in tracking student progress toward program requirements.
• Course and faculty coordination
• Support program directors with course scheduling tasks via CourseDog and publicize upcoming course offerings to students and the academic advising team.
• Prepare and process part-time faculty contracts and stipends for program instructors.
• Office operations and financial support
• Greet visitors, manage program-specific inquiries, and coordinate departmental communications.
• Maintain budgets by reconciling P-Cards, processing journal transfers, and generating budget reports.
• Administer the Honors Pathway Award, including managing application timelines and communicating awardee data to Student Enrollment and Financial Services (SEFS).
• Supervise undergraduate work-study students, including hiring via Handshake and approving payroll.
• Manage office inventory and administrative requests (keys, office assignments, and director calendar management).
• Events and program promotion
• Provide administrative support for program events, including managing logistics such as room reservations, catering, RSVPs, and the production of event materials.
• Support program marketing via web updates, social media, and the procurement of branded items or regalia.
• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office and the ability to learn university systems (e.g., Banner, CourseDog, Handshake).
• Strong organizational skills and the ability to multi-task in a student-centered environment.
• Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications

• Associate or Bachelor degree.
• One or more years of experience in an office setting.
• Experience working in higher education.
• Experience using Banner software system.