Administrative Assistant - Hybrid

Full-time, non-exempt position in our Brea office with potential hybrid work-from-home arrangement. Pay range: $21–$22 per hour, with potential for increase after a 3- to 6-month training period.

Responsibilities

• Timely review and processing of electronic reports/documentation within the "A" and "D" queues.
• Attentive electronic review of report submissions in the "A" queue, including case-note entries and narrative fields, using the appropriate checklist.
• Careful collation of reports with related invoices, then uploading invoices, reports, and enclosures into ISYS’ database and sending the final product to the customer using the appropriate checklist.
• Courteous correspondence with ISYS case managers and supervisors via email and/or telephone to discuss reports and obtain additional information needed to ensure accuracy.
• Proactive monitoring of the general email account, addressing inquiries or directing them to the appropriate party to ensure clarity and compliance with customer requirements.
• Completion of all functions in a professional manner consistent with ISYS’ brand, values, and standards of quality and protocols.

Requirements

• Outstanding computer knowledge, skills, and experience.
• Meticulous attention to detail while performing repetitive tasks.
• Strong reading and writing skills with an excellent understanding of the English language, grammar, and punctuation.
• Initiative to ask questions when uncertain or unclear.
• Ability and willingness to maintain professional relationships with customers and colleagues.

Benefits

• Tax-deferred retirement program.
• Flexible schedule.
• Medical, dental, and vision insurance.
• Ancillary supplement health plans.
• Long-term disability insurance.
• Employee assistance program.
• Paid time off (PTO/vacation) accrued monthly.