ADMINISTRATIVE ASSISTANT (FULL TIME)

About the Role

We are looking for a confident administrative associate with good communication and interpersonal skills that can assist customers with scheduling appointments, account management, billing/invoicing, and providing customers with detailed product information and services.

Responsibilities

• Setting service appointments and schedules with customers
• Handling inbound and outbound phone calls and emails
• Corresponding with other departments via internal email
• Transferring/forwarding calls/emails to appropriate departments
• Billing management and invoicing discussions
• Forwarding invoice disputes to Supervisors/Managers
• Creating new accounts and modifying/updating account details
• Navigating within private operating system (Prism and Servquest)
• Performs other duties as assigned

Qualifications

• Excellent customer service and phone etiquette
• Computer literacy
• Prior Outlook, Word, Excel experience

Schedule

Full time schedule. Monday through Friday, 7:30 am to 4:30 pm.

Pay

$17.00 per hour.

Benefits

Full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits (Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program).

Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD&D, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

This response is AI-generated, for reference only.