Administrative Assistant for Utilization Review

About the role

The Administrative Assistant provides administrative support for the Utilization Management department, handling clerical duties, attending meetings, coordinating staff activities, maintaining educational files, and supporting the Director of Clinical Programming.

Responsibilities

• Completes frontline and clerical support to the Utilization Review team in processing daily, weekly, and monthly reports
• Manages incoming calls or emails from insurance companies and routes them appropriately
• Follows up on appeal submissions to determine status
• Develops and maintains positive customer relations and coordinates with various functions within the company to handle clinical requests and questions appropriately and in a timely manner
• Verifies patient insurance eligibility as needed
• Completes follow-up calls for Utilization Review Coordinators to maintain compliance on authorization timeframes
• Supports documentation uploads of authorizations
• Troubleshoots for missing documentation as requested
• Responds to tasks and written requests from coordinators, providers, and internal departments
• Opens and distributes mail for the department
• Orders supplies for the department, maintaining a cost-effective and efficient office
• Consistently prioritizes workloads to ensure daily work is completed
• Adheres to facility, department, and Corporate Personnel Policies and Procedures

Requirements

• Must be able to type at least 65 w.p.m.
• Knowledge of Word and Excel software programs
• Experience as a mental health technician desired
• Ability to work overtime and flexible hours, as requested

Qualifications

• Associate Degree in Business Administration or related field preferred
• At least one (1) year experience as an Administrative Assistant in a health care setting preferred

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

Pay

$19.00 - $26.00 hourly

Schedule

Monday – Friday flexible hours (8am–1pm) or Monday – Thursday (8am-2pm)