Administrative Assistant (Data Entry & Customer Service)

Key Responsibilities

• Perform accurate data entry and maintain records in various systems and databases.
• Answer incoming phone calls and provide professional customer service.
• Return phone calls and respond to email inquiries in a timely manner.
• Process revenue-related transactions and maintain supporting documentation.
• Review and process license applications for completeness and accuracy.
• Maintain electronic and physical records in accordance with office procedures.
• Aid customers and stakeholders with questions regarding applications, processes, and services.
• Utilize Microsoft Excel, Word, and Outlook to prepare reports, correspondence, and records.
• Ensure all administrative tasks are completed accurately and within established timelines.
• Support general office operations and perform other duties as assigned.

Required Qualifications

• Minimum 3 years of experience in an administrative, clerical, customer service, or office support role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong data entry skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage workload effectively.
• Dependable, organized, and self-motivated with a strong work ethic.
• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred Qualifications

• Experience processing applications, permits, licenses, or related documentation.
• Experience handling revenue processing, payments, or financial transactions.
• Previous government, municipal, or public-sector experience is a plus.