Administrative Assistant/CSR local to Hartford,Ct.

About the role

Trainity Health At Home is seeking a Customer Service Representative and a Customer Service Representative/Administrative Assistant. Both positions are hybrid roles, requiring 2 days per week at an office in Hartford, Connecticut for Trinity Health of New England and 3 days remotely.

Responsibilities

• Answer calls in a courteous manner, identifying callers' needs, and transferring them to the appropriate parties.
• Log calls into the telephone log.
• Know and incorporate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Use the telephone etiquette script to answer each call.
• Answer the phone in a professional manner using a compassionate tone by the third ring.
• Trisnigate phone calls appropriately and in a timely manner.
• Identify the caller's needs and meet or exceed caller's expectations.
• Transfer calls to the appropriate parties to further meet callers' needs.
• Determine availability of the receiving party and identify the appropriate course of action if the receiving party is unavailable.
• Report all issues or problems with the telephone system to manager or others as directed.
• Perform other duties as needed and assigned by management.

Requirements

• High school diploma or equivalent.
• Health care or home care experience preferred.
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred.
• Working knowledge of managed care environment preferred.
• Experience multitasking on multiple computer systems.
• Epic experience a plus.

Benefits

• Health, dental, and vision insurance on first day of hire.
• Daily pay offered.
• Short and long-term disability.
• 403(b).
• Generous paid time off.
• Mileage reimbursement.
• Comprehensive orientation.
• Opportunities for advancement.

About Trinity Health At Home

Trainity Health At Home is a national home care, palliative care, and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice, and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

EEO Statement

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.