Administrative Assistant - Counseling Center (Part-Time)

About the role

The Administrative Assistant provides essential front desk and administrative support to ensure the Counseling Center operates efficiently and within best practices while delivering a positive client experience. This role plays a critical part in maintaining smooth day-to-day operations and supporting clinical staff.

Responsibilities

• Check-in for patients
• Referrals for unaccepted or referred out clients
• Answer walk-in questions
• Create prospective client charts in the EHR system and ensure that all recorded data is thorough and accurate
• Manage client forms in the EHR system
• Maintain call and referral log
• Opening and/or closing procedures
• Maintain HIPAA compliance and confidentiality standards
• Prepare computer-generated reports as directed by the Manager of Operations and/or Clinic Director
• Cook up building/facilities matters with the Manager of Operations and/or Butler as directed by the Manager of Operations and/or Clinic Director
• Cook up security issues with Butler Police when necessary
• Attend Counseling Center staff meetings as scheduled
• Oversee work-study students who work the same shift
• Aid in disseminating Counseling Center communications in consultation with the Manager of Operations and/or Clinic Director
• Perform other duties as assigned

Requirements

• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant manner
• Strong organizational and problem-solving skills
• Technology skills: proficient in using standard and typical office equipment (i.e., computer keyboard, mouse, telephone)
• Excel experience preferred
• Willingness to work independently and collaboratively within a team setting

Qualifications

• High School Diploma or equivalent required
• Associate's Degree or Bachelor's Degree preferred
• Previous experience in a mental health/behavioral health setting and/or medical office setting preferred