Administrative Assistant / Coordinator

Administration of Service Projects

• Aids in preparing work orders and scheduling service calls and TSA visits.
• Coordinates service schedules with input from service technicians, customers, and service manager.
• Updates site contact information.
• Participates in biweekly service team meetings.
• Organizes and maintains all records, documents, and job correspondence email into libraries.
• Creates TSA binders.
• Maintains Safety binder.

Communications with Customers and Internal Customers

• Serves as the point of contact for customers and technicians, via telephone, text, and email.
• Interacts with customers and internal customers on the timely execution of services.
• Informs customers on the status of jobs through the service project schedule.
• Catalogs all work order notes and recommendations and emails them to account managers for follow-up on a weekly basis.

Project Planning and Scheduling

• Maintains, evaluates, and prepares service billings.
• Performs backup duties for Service Manager and Parts Department when needed.
• Attends each meeting and is prepared with a 3-week look-ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets, and Job Issues.

Office Management

• Responsible for facility contract management.
• Assists in coverage on the phone tree.
• Assists with kitchen duty rotation.
• Plans and covers events.

About Setpoint Systems Corporation

Setpoint Systems Corporation is an award-winning systems integrator of building automation and control. Established in 1983, it is considered one of the largest independent systems integrators in the western United States. The company offers comprehensive product training, excellent compensation based on experience, a complete health, dental, vision, life, and disability benefits package, including 401(k) contribution matching, cafeteria plan, and generous paid time off. Base Salary: $50,000 - $60,000 / Based on Experience. Equal Opportunity/Affirmative Action. Employee Powered by JazzHR. P0ls87PaJo.