Administrative Assistant - Child Support Services

About the role

The Jeffco Human Services department is seeking an Administrative Assistant to join the Child Support Administrative Assistant team. This role serves as the first point of contact for customers and staff, handling a variety of general office support and receptionist duties.

Responsibilities

• Effectively multitask both reception and administrative duties with a flexible and positive attitude.
• Serves as the first point of contact for customers and staff, performing a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, E-filing court documents and resolving problems or referring inquiries to the appropriate personnel.
• Proven ability to interact professionally and build rapport and trust with internal staff and clients.
• Resolve routine and time-sensitive issues autonomously.
• Strong organizational skills, detail-oriented, ability to multitask effectively, and displays a willingness to take initiative and work independently.
• Works independently and efficiently to manage detailed information and prepares a variety of records and reports.
• Maintains a clear dialogue between department and division staff.
• Performs administrative tasks in support of the department and division, including, creating and maintaining documents, and completing projects.
• Receives mail, documents, faxes and packages. Upload documents into electronic document storage.
• Other duties and responsibilities as assigned.

Qualifications

• A High School Diploma or GED.
• One year of experience in an administrative or customer-facing role.
• Note an equivalent combination of education and experience is acceptable.

Preferred Knowledge, Skills And Abilities

• Bilingual speaking ability preferred but not required.
• Previous experience as an administrative assistant or customer service representative in a fast-paced work environment.
• Excellent phone etiquette.
• Ability to articulate clearly and effectively to varying levels of customer.
• Proactive, with an ability to apply critical thinking.
• Strong time management and prioritization skills.
• Strong written and verbal communication.
• Provide other administrative and technical support as needed.

Benefits

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Additional compensation is available to members who demonstrate bilingual language skills by completing an assessment.