Administrative Assistant, Child/Adolescent Psych Op

About the role

The Administrative Assistant provides front-desk, clerical, and administrative support to the behavioral health outpatient unit. This role supports clinical and medical staff by ensuring smooth daily operations, accurate documentation handling, and high-quality patient and visitor service.

Responsibilities

• Serves as unit receptionist by greeting, assisting, and directing patients, families, and visitors in a professional and welcoming manner
• Answers and manages unit telephone system, including transferring calls, taking messages, determining urgency, and paging staff as appropriate
• Schedules, confirms, and cancels patient appointments as directed
• Affords assistance with patient registration, intake workflow, and verification of required demographic and insurance information
• Obtains, reviews, and ensures completion of required intake forms, consent forms, and program documentation in compliance with organizational standards
• Verifies patient insurance coverage and benefits to determine eligibility for services and communicates relevant information to clinical staff
• Enters, uploads, organizes, and maintains patient documents within the electronic medical record (EMR) in designated locations
• Provides general administrative support including typing, photocopying, scanning, and faxing for clinical and medical staff
• Covers and administrative support to other clerical areas within the unit as needed
• Completes data entry tasks and special projects assigned by the unit director or leadership team
• Communicates relevant observations, occurrences, and operational concerns to appropriate staff members in accordance with department procedures

Qualifications

• High School diploma or equivalent
• Bilingual- English and Spanish
• Preferred Bachelor’s Degree preferred
• 1-year related experience

Benefits

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon …
• and more!