Administrative Assistant

About the role

The Hospitality Administrative Assistant supports all functions of the US Open Hospitality sales, service, and operations team to ensure sales process efficiency and effectiveness and to deliver a world-class client experience at the US Open. This includes support of US Open Hospitality premium ticket and suite packages and related operations and services for various client products.

Responsibilities

• Provide support to the hospitality team in client relations, renewal, and retention
• Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization
• Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports
• Affiliate and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations processes within the US Open CRM (Salesforce) ecosystem
• Manage the contracting, purchasing, payment, and invoicing of Hospitality vendors via Conga, Concur, and Purchasing
• Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO
• Assist and support the hospitality team with the fulfillment of special client requests
• Support the merchandise operation and fulfillment of suite and club clients
• During the US Open period, manage the hospitality office
• Oversee ticket fulfillment and assistance for all clients
• Develop and maintain positive hospitality client and vendor relationships
• Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
• Other projects and duties as assigned by the Managing Director, Hospitality Consultant, and Hospitality Team

Requirements

• Bachelor’s degree from an accredited college or university
• Experience in operating at sports team(s) or other live events required
• Customer-facing experience preferred
• Familiarity with CRM systems preferred (e.g., Salesforce)
• Familiarity with Ticketing systems preferred (e.g., Archtics)
• Proficiency with Google Suite, Excel, Powerpoint, and Adobe Suite preferred
• Individual must possess a strong work ethic, a positive attitude, and a professional client- facing demeanor
• Excellent organizational and time-management skills
• Exceptional written and verbal communication skills
• Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)

Qualifications

• Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion

Skills

• Strong organizational and time-management skills
• Exceptional written and verbal communication skills
• Ability to remain calm and focused in a high-pressure, fast-paced environment

Benefits

The USTA offers a comprehensive benefits package designed to meet the needs of a diverse workforce, including flexibility, medical, dental, vision, access to doctors virtually, a flexible spending account, life and disability insurance, generous paid time off policy, promotional and growth opportunities, Learning and Development programs, resources for overall well-being, mental health and meditation benefits, a personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events.

Pay

The expected range for the base salary for this position is $50,000 - $55,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Schedule

This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.