Administrative Assistant

Duties & Responsibilities

This position performs a variety of administrative, customer service, and office support duties in support of the Development Services Division within Community Development. The position supports daily permitting, development review, customer service, records management, and departmental coordination functions. Duties performed may include preparation of documents and reports, composition of memos and letters, use of office technology, compiling records, organizing and maintaining files, posting information, answering phone calls from the general public, greeting, referring, and assisting visitors, applicants, contractors, residents, staff, mail distribution, photocopying, scanning and others.

Provides administrative support to Community Development, including permitting, development review, inspection-related coordination, and customer service functions. Assists with permit and development tracking, recordkeeping, and related administrative processes. Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.

Special Requirements, Education & Experience

Answers telephone and greets visitors; processes requests for assistance; directs calls or visitors to the best sources for information; and gives information based on the type of request. Provides customer service to citizens as related to the department’s services, reports and programs, processes and routes daily mail and packages. Takes messages and returns phone calls, screens and routes documents and phone calls. Searches and prints data by entering appropriate details into permitting, records management, and other departmental software systems.

Interacts and assists other departments, outside organizations and members of the public to support timely and accurate processing of Development Services requests. May assist other staff with program and office support functions. May coordinate or assist with the work of others; Provides back-up to other staff in their absence.

Skills

Provides administrative support to Community Development, including permitting, development review, inspection-related coordination, and customer service functions. Assists with permit and development tracking, recordkeeping, and related administrative processes. Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.

Benefits

The Town of Clayton offers a range of benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at: https://www.townofclaytonnc.org/251/Benefits.