Administrative Assistant

What You'll Do

• Manage operational data, documentation, and reporting.
• Aid the leadership team with department metrics and performance tracking.
• Review and update Park On Call 'agent pages' daily.
• Track employee absences and attendance-related categories.
• Track project milestones and deliverables.
• Aid with scheduling and calendar management.
• Answer protocol and process questions from the On Call Support Technicians.
• Perform quality assurance duties, including grading recorded calls.
• Maintain and manage SmartSheets used for operational tracking.
• Cook up operational support as needed.
• Answer inbound calls from locations and other supported locations as needed.
• Aid in the sales initiative process and lead follow-up.
• Serve as a primary point of contact for assigned client accounts.
• Build and maintain strong relationships with Park On Call clients and potential clients.
• Liaise between clients and internal Park On Call staff.
• Prepare and deliver client-facing reports and performance updates.
• Identify opportunities to improve service quality, operational efficiency, and client satisfaction.

Minimum Required Qualifications

• A High School Diploma or equivalent.
• 1-3 years of experience as an administrative assistant or related position.

Benefits

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance
• Tuition reimbursement
• 401(k) and more are available to eligible Team Members

About the Role

We are a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.

Skills

• Strong organizational and multitasking skills.
• Knowledge of de-escalation tactics.
• Proficiency in Microsoft Office Suite.
• Professional and client-focused demeanor.
• PowerBI experience a plus!