Administrative Assistant

Responsibilities

• Respond to customer inquiries ranging from routine to complex from applicants; inquiries may range from telephone, in person, or via the internet/e-email.
• Accurate completion of necessary documentation and forms processing.
• Accurate data entry on internal spreadsheets.
• Answer high volume of calls throughout our peak season.

Requirements

• One to two years of customer service experience in handling moderate to complex customer inquiries in call center or any high volume environment.
• Demonstrated internet knowledge and understanding of basic internet browser settings.
• Demonstrated ability to work with multiple software programs, simultaneously.
• Working knowledge of Google Suite is preferred, but not required.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving and decision-making skills.
• Ability to use appropriate discretion and judgment.

Pay

$20.00 - $22.00 / hr

Schedule

5 day schedule/shift with possible weekends included (you will have a day off during the week if a weekend work day is required).