Administrative Assistant

About the role

Rock Creek Foundation is seeking a full-time Bilingual (Spanish/English) Administrative Coordinator to join our team in Silver Spring, MD.

Responsibilities

• Retrieves voicemail messages and forwards them to appropriate personnel in a timely manner
• Serves as the primary administrative support for Plum Orchard programs, including DDA and MHA
• Responds to inquiries related to Developmental Disabilities and Mental Health programs and routes requests appropriately
• Congducts intake assessments and manages administrative intake processes for DDA and MHA programs
• Maintain program waitlists, admission documentation, and related correspondence
• Supports interdepartmental communication and assists program leadership across service lines
• Answers incoming telephone calls, determines caller needs, and directs calls to the appropriate personnel or department
• Takes and relays messages or transfers calls to voicemail when staff are unavailable
• Responds to general inquiries regarding the organization and provides addresses, directions, and other relevant information
• Greet on-site visitors, determines the purpose of visits, and notifies appropriate personnel
• Maintains visitor access and issues visitor passes in accordance with office procedures
• Sorts and distributes incoming mail and routes internal publications as needed
• Performs general clerical duties, including filing, photocopying, scanning, and collating documents
• Maintains and distributes updated telephone directories
• Schedule conference room usage for meetings as requested by staff
• Ensures the reception area is maintained in a clean, organized, and professional manner
• Issues visitor badges and directs visitors to the appropriate sign-in location
• Schedules intake assessments, collaborates with the intake team, makes recommendations to appropriate team members, and coordinates consumer trial visits
• Maintains departmental waitlists and distributes admission decision documentation as required
• Conducts quarterly meetings with family members and assists in the development of family support services
• Aids departments with the development and coordination of virtual support services
• Coordinates and plans large-scale company events, including holiday celebrations and Family and Friends Day
• Attends all mandatory meetings as required
• Transports individuals using a personal vehicle, as necessary and in accordance with company policy
• Reviews and responds to work email at the beginning and end of each shift
• Participates in and successfully completes all required trainings
• Aids departments with quarterly chart audits
• Maintains daily attendance records and submits required information to the Finance department
• Aids with supply purchasing, inventory management, and credit card reconciliation
• Performs other related duties as assigned

Requirements

• 2 years of experience
• Fluency in English and Spanish
• High school diploma or equivalent
• Access to a personal vehicle for business purposes and valid driver’s license with less than two (2) points and current insurance
• Ability to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities

Qualifications

• Strong organizational skills
• A person-centered approach
• Excellent communication abilities
• Responsible, reliable work ethic
• Effective teamwork skills

Skills

• Organizational skills
• A person-centered attitude
• Excellent communication skills
• Teamwork
• Vehicle for business travel

Benefits

• Robust Retirement Plan – 403(b) with company match
• Comprehensive medical, dental, and vision insurance
• Paid time off and parental leave
• Development programs and career advancement opportunities
• Inclusive environment
• Education reimbursement
• Employee Assistance Program
• Annual wellness initiatives and access to the Calm App
• Referral program
• Discounts
• Flexible spending accounts (FSA)
• Legal assistance and transferable life insurance
• Pet insurance
• Short- and long-term disability coverage
• Financial Flexibility

Pay

$22.00 - $23.00 per hour

Schedule

Monday through Friday, 8am - 4pm