Administrative Assistant

About the role

We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.

Responsibilities

• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.
• Update and organize website materials, member-facing documents, and communications received from internal teams and external sources.
• Manage and maintain accurate records of member interactions, ensuring all communications are documented and accessible.
• Coordinate with internal teams to ensure timely and effective delivery of member services and information.
• Respond to member inquiries and requests in a timely and professional manner, providing accurate and helpful responses.
• Support the development and implementation of member programs and initiatives, ensuring alignment with organizational goals and objectives.
• Assist with the creation and distribution of member newsletters, updates, and other communications as needed.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement in member services.

Qualifications

• Bachelor's degree in a relevant field (e.g., Business Administration, Communications, or a related field).
• At least 2 years of experience in administrative support, preferably in a membership or nonprofit setting.
• Strong organizational and communication skills, with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Excellent interpersonal and customer service skills, with the ability to build positive relationships with members and colleagues.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach to problem-solving.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Experience with database management and record-keeping.
• Knowledge of membership management software and systems.
• Ability to work in a fast-paced, deadline-driven environment.

Benefits

• Competitive salary range of $50,000 - $54,000 per year.
• Flexible working hours to accommodate your personal and professional life.
• Professional development opportunities and ongoing training.
• Health insurance benefits.
• Employee discounts on products and services offered by the organization.

Pay

$50,000 - $54,000 per year.

Schedule

Permanent / Full Time