Administrative Assistant

Position Summary

RAM Motors, an ISS company, is seeking an Administrative Assistant for its Camp Hill, PA location. The ideal candidate will handle various administrative and customer service tasks.

Essential Duties And Responsibilities

• Serve as a liaison between customers and repair facilities with current contracts.
• Maintain documentation and records, including statistical analysis.
• Maintain spreadsheets and electronic files for various projects and distribute them.
• Provide shipping documents for shipments.
• Work with trucking coordinators and customers to schedule shipments and deliveries.
• Communicate with customers via telephone, including handling inquiries and warranty claims.
• Bi-weekly review of online bid postings and retrieve relevant information.
• Submit quotations to customers and provide information to ISS repair facilities after approval.
• Communicate with customers about delivery dates and gather customer requirements for production scheduling.
• Go into facility production areas to determine delivery dates, which may require going up on the shop floor.
• Communicate with purchasing to determine when parts are available.
• Aid in assembling bids, proposals, and RFPs for customers.
• Assist Inside Sales Team with quotations and obtaining pricing from vendors.

Qualifications

• Administrative, customer service, or sales experience.
• 2+ years prior experience in a sales position or contract administration role in a related field is preferred.
• Able to work productively, independently, and as part of a team.
• Must take notes to ensure tasks are completed.
• Effective communication skills, both verbally and in writing.
• Ability to use computers for various tasks, including Microsoft applications like Word, Excel, PowerPoint, and Outlook.
• Knowledgeable in file management, transcription, and other administrative procedures.
• Ability to work under tight deadlines.

Other Requirements

• The Administrative Assistant may be required to travel to customers, shows, training, and other required meetings.
• Occasional overnight stays may be required.
• This job is based in Camp Hill, PA. The employee must be willing to relocate to this area and work in the office there.