Administrative Assistant

Job Summary

The Administrative Assistant will support the programs of Behavioral Health Services. The position will be responsible for registering patients according to departmental protocol to ensure the timely flow of patients and increase customer and provider satisfaction. Responsible for check out of patients following their visit with a case manager, verify accuracy in patient ‘superbill’ in the Electronic Medical Record (EMR), and scheduling follow up appointments according to set protocols of each department and in compliance with all regulatory requirements such Health Insurance Portability and Accountability Act (HIPAA), etc...

Essential Duties and Responsibilities

• Registers all patients for Adult Medical, Pediatrics, Women Health Services and Behavioral Health for scheduled appointments and walk-ins based on approved protocol for each department.
• Verifies insurance and primary care provider (PCP) using Promise for all medical assistance patients in addition to scanning insurance cards and identifications for patient files.
• Schedules follow-up appointments for patients checking out.
• Verifies insurance for all patients scheduled two days prior including MCO.
• Verifies patient check-in and no shows the following day.
• Aids in preparing minutes, correspondence, presentations, reports, filing and mail distribution.
• Captures meeting details and provides assistance to the team to prepare for scheduled events and education sessions.
• Answers department telephone calls and routes to the appropriate Program staff member of Hamilton as needed.
• Maintains data collection and entry to meet regulatory reporting requirements using the COE Care Management Spreadsheet.
• Coordinates with the Recovery Services team to coordinate support services between Hamilton clinical and behavioral services.
• Maintains forms, brochures, flyers, and other promotional pieces designed and used by Program personnel.
• Serves as Program contact point for purchasing and inventory requests.

Minimum Education/Certifications

• High School diploma or equivalent and Bilingual Spanish speaking required.
• Associate degree preferred.
• Knowledgeable in The Joint Commission regulations, preferred.

Minimum Work Experience

• Minimum of one year of administrative assistant experience in an ambulatory care setting.
• Hightly proficient in Microsoft Office and knowledge.

Other Requirements

• Reliable transportation to travel throughout the service areas.

Benefits Offered

• Generous paid time off
• Birthday holiday and 7 paid holidays
• Medical, Dental & Vision Coverage
• Company-paid life insurance
• Retail Plan with matching opportunity
• Employee Assistance Program