Administrative Assistant

Description

The position offers an hourly salary range of $16.88 - $20.04. Essential duties include:

• Determines income eligibility by verifying auxiliary eligibility through Crossroads computer system or totaling household income using WIC income guidelines.
• Verifies identification and Gaston County residency using allowable proofs as determined by WIC Program policies and procedures.
• Obtains verification for physical custody for children when indicated.
• Enters data into the Crossroads computer system for WIC.
• Offers voter registration applications to applicants/paticipants as required by WIC policy/procedures.
• Provides Verification of Certification information for participants who transfer their WIC services to another county/state.
• Documents services provided for applicants/participants in the state WIC Crossroads computer system.
• Explains WIC Program benefits and applicable rules, regulations and procedures to eligible participants.
• Answers participants questions regarding program procedures.
• Issues an eWIC card for participants to use to access program benefits.
• Issues food benefits to the participants food benefit account.
• Explains how to select WIC approved foods by using the WIC Shopping Guide and ebtEDGE app.
• Determines participant's issuance schedule and coordinates family members to receive WIC food benefits and program services.
• Interviews returning participants to deliver WIC Program services as required by WIC Program policis/procedures.
• Provides low risk nutrition education following lesson plans as outlined by a Nutritionist.
• Refers participants to Nutritionists as needed.
• Refers participants to outside services as needed/requested by participants.
• Schedules return appointments for participants using the WIC Crossroads computer system.
• Weighs and measures applicants/participants of the WIC Program using procedures as outlined in the NC WIC Program manual.
• Performs hemoglobin tests for applicants/participants according to WIC Program guidelines.
• Maintains laboratory equipment and supplies.
• Notifies Nutrition Program Coordinator when additional supplies need to ordered.
• Assists in preparedness and emergency response activities in situations that threaten the public's health (i.e. disease outbreak, natural disasters, etc.).
• Carryout Performance Management (PM) roles and responsibilities, including identifying and communicating performance improvement opportunities and adjusting performance and practice to achieve established PM goals.
• Conducts program outreach activities to applicants/participants to offer WIC services for those who may be eligible.
• Contacts via telephone or letter potentially eligible persons to offer appointments and explain benefits available to persons eligible.
• Sends letters to applicants/participants who miss their appointment as required by WIC Program policies and procedures.
• Attends workshops and trainings related to the provision of program services as required by WIC policies.
• Attends health department and WIC staff meetings as scheduled.
• Completes required annual WIC, health department and county trainings.

Requirements

Essential requirements include:

• A High School Diploma or equivalent (GED).
• Additional qualifications may include:

• Experience in a related field.
• Knowledge of WIC Program policies and procedures.
• Ability to communicate effectively with participants.
• Basic computer skills.

Qualifications

Qualifications include:

• High School Graduate, Diploma, or the equivalent (GED).
• Minimum of 1-3 years of related work experience.

Skills

Skills required for this position include:

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of WIC Program policies and procedures.
• Ability to perform basic laboratory tests.

Benefits

Full-time employees are eligible for the following benefits:

• Health, Dental, and Vision Insurance.
• Life Insurance.
• Flexible Spending Accounts.
• Retail Savings Plans.
• Pension 401K (with 5% county contribution annually).
• Flexible Work Schedules.
• Professional Development Opportunities.
• Discounted YMCA Membership.

To learn more details about the many benefits we provide view our Employee Benefits Guide.