Administrative Assistant

About the role

The HVAC Division / Corporate Support is seeking an Administrative Assistant to support their growth and provide comprehensive administrative support.

Responsibilities

• Coordinate scheduling and dispatching for field technicians
• Manage customer communications including appointment confirmations, follow-ups, and service updates
• Track and maintain service tickets, work orders, and maintenance agreements
• Aid in estimates, proposals, invoicing support, and warranty documentation
• Provide administrative support to the HVAC division and assist corporate operations
• Support customer coordination and communication as divisions continue to grow
• Help develop and improve administrative processes, workflows, and organizational systems

Requirements

• 2+ years of administrative experience, ideally in a trades or service-based business
• Strong organizational skills with the ability to juggle priorities across multiple business lines
• Excellent written and verbal communication
• Proficiency with Microsoft Office
• Comfort learning new software
• Customer-service mindset and a calm, professional phone presence
• Self-starter who thrives in a growing environment and welcomes evolving responsibilities
• High school diploma or equivalent required; associate's degree or relevant certifications a plus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Employee assistance program
• Paid time off
• Parental leave
• 401(k) plus match