Administrative Assistant

Key Responsibilities

• Provide clerical and administrative support to the Property Manager.
• Greet residents and guests, answer calls, and handle inquiries with warmth and professionalism.
• Aid in resident move-ins, orientations, and maintain positive relationships.
• Ensure operations comply with company policies and federal/state regulations (Fair Housing, ADA, OSHA, etc.).
• Support leasing compliance, including certification processes and resident file management.
• Process rent payments, track accounts payable, and prepare deposits.
• Aid in preparing resident lease paperwork and ensure all leasing activities comply with Fair Housing and ADA standards.
• Receive and distribute work orders to the maintenance team, ensuring timely responses to resident needs.
• Maintain the property’s waiting list, conduct market surveys, and support outreach efforts.
• Encourage and facilitate resident and vendor feedback through online reviews.

Qualifications

• A passion for helping people and creating a positive living experience for residents.
• 1-3 years of administrative, leasing, or customer service experience preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional communication skills – written and verbal.
• Ability to understand and follow compliance regulations.