Administrative Assistant

Position Summary

We're looking for an organized, friendly person to become the first impression of our collision repair shop. No collision repair experience is required. We'll teach you everything you need to know.

Daily Responsibilities

• Greet customers with a friendly attitude
• Answer phones and respond to emails
• Schedule estimates and appointments
• Create repair orders and customer files
• Update customers on repair progress
• Upload photos and documents
• Work with insurance companies when needed
• Organize paperwork and maintain digital records
• Help keep the front office clean and organized
• Support the production team as needed

We're Looking for Someone Who

• Has a positive attitude
• Enjoys helping people
• Is organized and dependable
• Learns computer software quickly
• Pays attention to detail
• Can multitask
• Arrives on time every day

Experience

• No experience required
• Customer service experience is a plus

Training Provided

• Customer service
• Insurance claim basics
• Shop management software
• Phone etiquette
• Office procedures

Core Expectations

• Show up on time and ready to work
• Treat customers and coworkers with respect
• Follow written procedures and shop checklists
• Take pride in producing quality work
• Maintain a clean and organized workspace
• Be willing to learn new skills every day
• Work safely and ask questions when unsure
• Help create a positive team environment