Administration Operations

About the role

Illinois Alarm Service is seeking a dedicated Administrative & Operations Coordinator to support the daily success of our organization. This is a key in-office role for a professional who is highly organized, detail-oriented, dependable, and motivated to contribute beyond the basics.

Responsibilities

• General clerical and administrative duties to support daily operations
• Professional communication with subscribers via phone, email, and written correspondence
• Scheduling and coordination of service calls, inspections, and installations
• Managing inbound calls and directing inquiries appropriately
• Processing and organizing work orders, subscriber agreements, service tickets, and inspection tickets
• Reviewing documentation for accuracy, completeness, and proper authorization
• Preparing and tracking required submittals, reports, and supporting documentation
• Assisting with payment reminders and basic account follow-ups
• Ordering office supplies and coordinating materials for service and installation teams
• Supporting senior leadership with administrative and organizational tasks
• Maintaining accurate records and documentation with a high level of attention to detail

Requirements

We are a fast-paced, service-driven life-safety and security company. The right candidate will view this role not as a short-term position, but as an opportunity to become an integral part of a team committed to excellence, accountability, and long-term growth. This role plays a direct part in supporting life-safety and security systems that protect people, property, and communities every day.

Qualifications

• Exceptional attention to detail and follow-through
• Strong verbal and written communication skills
• Highly organized, proactive, and able to manage multiple priorities
• Comfortable working in a fast-paced, service-oriented environment
• Able to anticipate needs and take initiative without constant direction
• Willingness to go above and beyond when the business requires it

Skills

Work orders, service tickets, and inspection documentation are processed accurately and on time
Schedules are organized, confirmed, and proactively managed
Documentation and required submittals are complete, consistent, and audit-ready
Subscribers and internal teams experience clear, professional communication
Leadership can rely on you to follow through without reminders

Benefits

• Competitive compensation based on experience
• Health, dental, vision, and life insurance benefits
• Employment Eligibility Requirements: Must currently hold, or be able to obtain, a valid Illinois Permanent Employee Registration Card (PERC)
• Employment is contingent upon meeting all applicable state licensing and regulatory requirements
• Standard Work Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.
• Paid Time Off (PTO) (available after 90 days)
• Vacation: Five (5) paid vacation days available after one (1) year of employment