Administration Assistant / Cynorthwyydd Gweinyddol

The role is a fixed-term Administrative Assistant position based at the Ewloe office in North Wales, providing maternity cover for 12 months.

About the role

We are looking for someone with a genuine passion for the work we do and a commitment to delivering excellent services to residents. The ideal candidate is customer‑focused, empathetic, and able to build positive relationships while providing a high standard of administrative support. You will work closely with the Senior Administration Officer, supporting a variety of tasks, projects and day‑to‑day activities as part of a small, busy team. You should be confident working independently, manage your own workload, make informed decisions when required, and demonstrate a positive, flexible attitude with strong personal values that align with our organisational culture. Excellent communication skills are essential.

Responsibilities

• Provide friendly and professional support to residents, visitors and colleagues.
• Handle a variety of administrative tasks and support the Senior Administration Officer.
• Manage enquiries, maintain records and process correspondence.
• Assist with the day‑to‑day running of the office and support office facilities.
• Contribute to creating a positive experience for customers and colleagues.
• Demonstrate a proactive approach, strong organisational skills and a commitment to delivering high‑quality services.

Requirements

• Previous experience in an administrative role.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Skills

• Strong organisational skills and attention to detail.
• Ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team and confidently independently.
• Positive, flexible attitude and strong personal values aligned with organisational culture.

Pay

Salary £27,504 – £30,178 per annum.

Benefits

• 25 days annual leave, increasing to 30 days with service.
• Ability to buy and sell up to 5 days (pro rata).
• Time off for volunteering and health screening.
• 8 Bank Holidays per annum plus an extra day at Christmas.
• Choice of Defined Contribution or Defined Benefit pension, both including 3 × death in service life insurance cover.
• Opportunities to develop and grow.
• Regular feedback, training and support from manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme.
• Critical illness cover.
• Employee assistance and counselling