Administration Assistant

About the role

Come join our growing team! If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management.

Promenade Towers is seeking a professional, customer-focused Administrative Assistant to support the daily operations of the Management Office. This position serves as the first point of contact for residents, shareholders, visitors, vendors, and contractors, while providing essential administrative, clerical, customer service, records management, and project support.

Skills

• Organized
• Detail-oriented
• Proficient in Microsoft Office applications
• Committed to delivering exceptional customer service
• Able to work in a fast-paced residential community environment

Responsibilities

• Welcome and assist residents, shareholders, visitors, vendors, contractors, and guests visiting the Management Office.
• Answer and direct incoming telephone calls, take accurate messages, and route inquiries to the appropriate staff member.
• Respond to routine questions regarding community amenities, office procedures, maintenance requests, and general building information.
• Maintain a professional, organized, and welcoming reception area.
• Escalate urgent, sensitive, or unresolved matters to management as appropriate.
• Receive, sort, distribute, and process incoming and outgoing mail, packages, and correspondence.
• Prepare mailings, notices, labels, resident packets, and routine business correspondence.
• Maintain office calendars, administrative forms, supply inventories, and shared office resources.
• Monitor office supply levels and coordinate replenishment requests.
• Create approved office signage and communications as needed.
• Receive and process resident applications, forms, insurance certificates, pet registrations, occupancy documents, and related submissions