Administrateur(trice) des garanties - Mercedes-Benz Rive-Sud

Mercedes-Benz Rive-Sud is proud to be part of the AutoCanada dealership network, the largest Canadian-owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven, and committed to operational excellence, team members, and customers.

About the role

The Warranty Administrator is responsible for managing and overseeing warranty claims, processing them accurately and on time, and ensuring compliance with manufacturer and dealership policies. This role involves close collaboration with service department staff, customers, and manufacturers to ensure warranty repairs and claims are properly documented, submitted, and paid.

Responsibilities

• Process warranty claims, ensuring accuracy and timely submission to manufacturers.
• Maintain accurate records and documentation for warranty work and claims.
• Communicate with customers regarding warranty status and address any concerns.
• Collaborate with service and parts departments to ensure proper warranty documentation and parts management.
• Monitor compliance with manufacturer standards and assist with reporting and audits.

Requirements

• Experience in warranty administration or automotive service (preferred).
• High school diploma or equivalent required; additional certifications are a plus.
• Strong attention to detail, excellent organizational skills, and communication abilities.
• Proficient with service management software (DMS) and Microsoft Office.
• Excellent document creation, proofreading, and business correspondence skills.
• Strong interpersonal and verbal/written communication skills.
• Proven ability to multi-task in a high-volume, fast-paced environment with tight deadlines.

Benefits

• Competitive compensation ($55,000–$60,000) and comprehensive benefits package.
• Employee vehicle purchase and service plans.
• Employee and Family Assistance Programs (EFAP).
• Company-wide appreciation events and contests throughout the year.
• Professional development and career growth opportunities.

Schedule

Full-time, in-person position available immediately.