Admin Support-WIC-Clarke

Job Responsibilities

• Greet clients and visitors and provide excellent customer service.
• Answer telephones and respond to client inquiries in a courteous and professional manner.
• Obtain confidential client information and accurately enter data into computer systems in accordance with USDA WIC Program policies and procedures.
• Schedule appointments and maintain accurate client records.
• File and maintain records in accordance with program and agency requirements.
• Aid clients one-on-one by explaining program requirements and completing necessary documentation.
• Collect, review, and process required paperwork with a high level of accuracy.
• Utilize basic math skills to perform program-related calculations and ensure accurate data entry.
• Maintain detailed filing and recordkeeping systems.
• Work effectively in a fast-paced, high-volume environment while managing multiple priorities.
• Provide courteous assistance to WIC participants by explaining program procedures and assisting with required forms and documentation.
• Perform other duties as assigned by management.

Minimum Qualifications

• A high school diploma/GED and two (2) years of general office or administrative experience.
• Experience in a healthcare or public health setting is preferred.
• Experience providing customer service in a clinical environment is preferred.
• Bilingual in Spanish is preferred.

Additional Information

• Employee Benefits: 13 paid holidays, Generous annual and sick leave, Health, dental, vision, and life insurance options, State retirement and savings plans, Opportunities for continuing education and professional development.
• Additional Support Programs: Physical activity breaks, Worksite wellness program, Employee Assistance Programs, Employee discounts.

Employment Information

• The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
• Relocation assistance is not provided.
• In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.
• ADA Statement: DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities.