Admin Support Staff (Floater)

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are seeking an Administrative Support Staff member to float between Agawam, Westfield, Mt. Tom, City Clinic, and Ware locations.

About the Role

In this role, you’ll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

Responsibilities

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

Requirements

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

Benefits

• Generous PTO.
• 403(b) retirement plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Employee assistance programs.

Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

Pay

$22/hr. plus $2/hr. shift differential after 5pm and weekends, plus $0.50 bilingual differential.

Schedule

Full-Time: 40 hours a week
Sunday 8:30am–5pm, Monday–Thursday 11:30am–8pm