Admin Support - Sales

About the role

This is a 3-6+ month contract position (leave coverage) for a customer-centric sales support specialist. The role is 100% remote and open to candidates in EST/CST locations only.

Responsibilities

• Assist sales teams with internal requests and daily operations, coordinating and communicating effectively with sales personnel and customers via phone and web conferencing to help achieve sales goals.
• Pull reports for opportunity and territory analysis.
• Provide updates on content and support interactions, run order processes, and assist with desk copies and resource support.
• Use clear, concise, and professional communication to establish and maintain relationships internally and externally.
• Proactively problem-solve for customers.
• Provide limited coverage for open positions on the team to ensure territory success.
• Develop and follow through on daily plans to optimize sales potential.
• Identify and report trends that could generate content, fresh ideas, or business models.
• Escalate and lead reported customer technical issues, collaborating with sales and technical support to resolve them and provide updates.
• Update and maintain CRM (Salesforce) as needed.
• Perform other duties as assigned by management.

Requirements

• Associate degree or equivalent experience with a successful track record; at least two years of sales, technical support, customer service, or related experience preferred.
• Exceptional written and verbal communication skills.
• Ability to handle multiple initiatives simultaneously with strong time management and problem-solving skills.
• Highly flexible and adaptable to change.
• Ability to build and maintain strong relationships with key customers.
• Proficiency with computers and MS Office applications; experience with digital products and additional applications is a plus.
• Intermediate to advanced skills with Microsoft Excel and Salesforce preferred.
• Outstanding organizational and time management skills.

Pay

$20-24/hour (W2, rate dependent on experience).