Admin Support - Field Comp

About the role

Our client is a leading financial services and wealth management organization based in Syracuse, NY. They are seeking an Administrative Support Associate for Field Compensation on a contract-to-hire basis. This role offers the opportunity to build a career in financial services operations while gaining exposure to compensation administration, advisor support, and back-office processes. The position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and delivers exceptional internal customer service. With potential for extension or full-time conversion, this role provides strong long-term growth potential.

Contract Duration: 7 Months (with potential extensions and/or conversion to full-time). Hybrid work arrangement in Syracuse, NY.

Responsibilities

• Monitor and triage inquiries received through the Field Compensation shared mailbox.
• Route requests to appropriate team members and assist with service-level tracking.
• Support customer service and advisor-facing administrative activities.
• Receive, sort, distribute, and process incoming department mail.
• Log, track, and document commission-related correspondence and manual checks.
• Prepare outgoing mail and overnight deliveries.
• Scan, upload, index, and electronically file compensation-related documents.
• Maintain departmental records and assist with document retrieval requests.
• Perform data entry, spreadsheet updates, reporting, and tracking activities.
• Assist with special projects, process improvement initiatives, and department-wide operational support.

Requirements

• 2-year or 4-year college degree.
• Previous administrative, clerical, customer service, or operations experience.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Desired Skills & Experience

• Experience supporting a shared mailbox or service desk environment.
• Experience processing checks, payments, or financial documents.
• Experience with scanning, imaging, and electronic document management systems.
• Experience within financial services, operations, payroll, commissions, or compensation environments.
• Strong data entry and record management experience.
• Process improvement mindset and ability to support special projects.

Tools & Technology

• Microsoft Outlook, Excel, Word, and Teams.
• Shared mailbox/service desk tools.
• Electronic document management and imaging systems.
• Internal compensation and payment tracking systems.
• Data entry and reporting tools.

Benefits

• Medical Insurance – Four medical plans to choose from for you and your family.
• Dental & Orthodontia Benefits.
• Vision Benefits.
• Health Savings Account (HSA).
• Health and Dependent Care Flexible Spending Accounts.
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
• Hospital Indemnity Insurance.
• 401(k) including match with pre- and post-tax options.
• Paid Sick Time Leave.
• Legal and Identity Protection Plans.
• Pre-tax Commuter Benefit.
• 529 College Saver Plan.