Admin Supervisor I

About the Role

Financial Clearance is responsible for the authorization of all Admissions, Emergency Department and Outpatients patients to UC Davis Medical Center. This position will serve as the direct report for the Financial Clearance Unit and department administrative support staff. The Admin Specialist Supervisor provides active oversight to the department workflow and is accountable for all unit activities and is expected to be an informed source of the detail of the department's level of performance. The incumbent takes hands on approach to maintaining appropriate staffing levels within the unit on all appropriate shifts. The incumbent is responsible for completing account quality reviews and providing feedback, including all documentation, in a timely fashion to staff and management. The incumbent monitors, maintains and/or accelerates departmental performance from both quality and productivity aspects. The incumbent is responsible for statistical analysis for the department. The incumbent is responsible for facilitating all staff training, as identified in the job description. The incumbent is responsible for promotion of interdepartmental and inter-shift teamwork actions. The functions and specialty components of the department consist of eligibility verification, third party payer identification, and registration of funded and non-funded county types, ensuring accuracy in EMR system to facilitate reimbursement.

Key Responsibilities

• Supervision and Leadership – 30%
• Personnel Management – 25%
• Customer Service – 10%
• Program Management / Committee Involvement – 10%
• Training and Coaching – 10%
• Fiscal Management – 10%
• Other Duties – 5%

Minimum Qualifications

• Bachelor's degree in a related field or a combination of experience, education or training
• Several years of experience functioning as a supervisor
• Several years of experience in both Financial Clearance and Authorizations
• Several years of experience working with EPIC
• Knowledge of healthcare insurance systems, including Medi-Cal, HMO, PPO, fee-for-service, and worker's compensation sufficient to properly screen and review registrations, eligibility verification, and coordinate authorization notification process and report financial outcomes
• Knowledge of MI county contracts; third party payer contracts, Title XXII, JCAHO and CMRI notification criteria. Demonstrated knowledge of how these programs/regulations affect the functions and roles of the department; ability to incorporate them into departmental systems/processes
• Ability to organize work to accommodate special projects, deadlines and priorities
• Skills to perform in-depth statistical analysis to provide accurate information in a concise informative manner and to identify/analyze problems or issues related to areas of responsibility, which includes patient throughput, registration, and admitting processes
• Leadership skills to direct others to accomplish tasks in a positive manner, which are conductive to positive operations within the department
• Skill to assess learning needs of staff and to participate in their training and development to promote growth within their position and the University
• Verbal communication skills to clearly and concisely receive elicit and convey information of a medical, financial or administrative nature to a variety of individuals within and outside the University
• Written communication skills to clearly and concisely compose letters, merit evaluations, reports, policies and procedures, and Situation Response Guidelines that could include medical, financial and administrative information
• Public speaking skills to effectively address a variety of committees, groups, and forums to educate, explain and respond to department functions
• Personnel management skills to include developing position descriptions; recruiting, interviewing and selecting employees; establishing performance standards, empowering employees; and holding them accountable, coaching and evaluating employees; recognizing and rewarding staff; administering corrective action, and providing staff development and team building opportunities
• Knowledge of staff personnel policies and regulations
• Excellent interpersonal communication skills to interact with tact and diplomacy with administration, management, patients, physicians and staff at all levels
• Ability to engage in collaborative problem solving and negotiation with staff and colleagues
• Ability to exercise discretion to ensure that patient, staff, and department confidentiality is maintained in a professional and respectful manner at all times
• Ability to maintain composure, efficiency and a positive customer service-oriented manner during periods of peak workload with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, angry or emotionally distressed
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner
• Skill to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in the workload or assignments
• Problem-solving skills to independently define a problem/ identify the resources available to help solve problems, create variable resolutions and take the action necessary to implement them and follow through to ensure the problem is resolved to the satisfaction of all parties
• Decision making skills to independently exercise delegated authority to take action, and to appropriately seek assistance from others when limits of delegated authority have been reached
• Extensive knowledge of medical terminology, insurance verification, payer plan changes, managed care environment, authorization processes, appointment scheduling, authorizations, registration, reimbursement contracts and departmental and system policies and procedures

Preferred Qualifications

• Bachelor's degree in a related area
• Supervisory experience in a union environment

Pay

Salary or Pay Range: $2,743.30 - $4,896.55 Biweekly

Schedule

Shift (Work Schedule): Monday-Friday, 8 hours

Benefits

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans