Admin Services Coordinator - Hospital Administration

About the role

The Administrative Services Coordinator serves as first point of contact for Hospital Administration and provides administrative support for one or more executive leaders within the department. As a member of the administrative team, the role provides cross-coverage and back-up support to executives, requires excellent interpersonal skills to interact with internal and external stakeholders, and involves exercising independent judgment while maintaining discretion and confidentiality.

Responsibilities

• Serve as first point of contact for Hospital Administration; screen incoming phone calls and callers; answer common questions; triage more complex calls and inquiries to the appropriate person for prompt response.
• Provide back-up phone coverage for departmental phone lines.
• Maintain effective and collaborative working relationships with faculty, staff, students, and the public.
• Provide preliminary support for complaints and grievances directed to or received by Hospital Administration and collaborate with Office of the Patient Experience to resolve issues.
• Exercise discretion in obtaining and providing factual and confidential information related to UI Health Care and institutional operations.
• Compose original documents requiring judgment in the application of policies and procedures; proofread and edit correspondence, drafts, presentations, reports and other documents for grammar, formatting, and accuracy; ensure final versions are maintained electronically as required by the requesting executive.
• Serve as a member of the Hospital Administration Executive Support Team and provide cross-coverage and backup support during sick leave/vacation absences.
• Provide limited back-up support for executives, including scheduling meetings