Admin Clerk 1

Essential Duties And Responsibilities

• Enter customer orders and scan/index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Aid local dispatcher in updating Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 - 2 years of clerical experience.
• Basic transportation/logistics experience.

Education And/or Experience Required

• High School Diploma or general education diploma (GED) is preferred.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Activate phone systems utilizing keyboards and buttons.
• Articulate and comfortable speaking in front of others.
• Sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Work in excess of continuous 8 hours when required.
• Work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Read and discern visual images on a variety of media with 20/20 corrected vision.
• Speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles.
• The noise level in the work environment will range from quiet to moderately loud.