Office Admin

Office Admin 6 month Contract Start ASAP Industry: biopharma Onsite daily in Waltham, MA (right off 128) $20-24hr Must haves: -2+ years of office admin or customer service work -Strong communicator (good on the phone) -MS Office Preferred: -Associate degree -Biotech or Manufacturing industry Job Description: The Office Admin supports daily workplace operations by managing incoming calls, supporting office services, maintaining workplace resources, and assisting employees with office and facilities-related requests. This role serves as a key point of contact for internal and external stakeholders, ensuring communications are handled efficiently and workplace spaces remain organized, functional, and well-supported. The ideal candidate is highly organized, customer-focused, able to multitask in a fast-paced environment, and committed to providing exceptional service while supporting a positive employee experience. Communications Support • Answer, screen, and appropriately route incoming calls. • Determine the nature and urgency of inquiries and direct callers to the appropriate departments or personnel. • Assist caller’s inquiries by coordinating with appropriate teams. • Maintain phone directories, contact lists, call routing information, and procedures. • Maintain call logs and other communication records as required. • Follow established processes for handling Adverse Event (AE) and Product Complaint (PC) reports. • Route regulatory agency calls according to established escalation procedures and call trees. • Continuously review and improve communication processes and procedures. Workplace & Facilities Support • Support new employees by preparing workspaces and providing necessary office supplies. • Assist with employee offboarding activities, including workspace turnover and organization. • Support employee office and workstation moves. • Support maintaining copy rooms, ensuring supplies are stocked and areas remain clean and organized. • Ensure conference rooms and collaboration spaces are clean, functional, and fully equipped. • Assist with plotter and large-format printing requests. • Create, print, and post workplace signage as needed. • Respond to and coordinate facilities-related service requests. • Support workplace initiatives, employee events, and special projects. • Coordinate conference room scheduling and meeting support. • Assist with meeting and event setup, preparation, and breakdown. Qualifications • High School Diploma or equivalent required. Associate’s Degree+ preferred. • Proficient in Microsoft Office or equivalent suite. • 2+ years of experience in an office coordination, administrative support, workplace services, facilities support, or customer service role. • Experience handling high-volume phone communications in a professional environment. Schedule Requirements • On-site role during standard business hours 8:00 AM to 5:00 PM. #AFHR