Admin Assistant: Sales Team

About the role

This position provides comprehensive support to the sales team, helping ensure a seamless and effective sales experience. Key responsibilities include delivering high-quality service to internal and external customers, supporting the implementation and installation of new groups, conducting data analysis, and developing reports and insights. Candidates must live within driving distance of the Omaha, Nebraska metro. This position allows remote flexibility but will have occasional visits to the office.

Responsibilities

• Oversee the intake of RFPs and guide them through the process, collaborating closely with our agent and GA customers.
• Monitor and manage “Pended” proposals—these are RFPs missing necessary information, temporarily paused until requirements are met.
• Engage with agents to gather missing information and resolve any “Pend,” sometimes navigating sensitive conversations where our process may differ from industry norms.
• Set and manage expectations for turnaround times, always aiming for clear and empathetic communication.
• Serve as a customer-facing member of the RFP team, fostering positive relationships and supporting agents during stressful situations.
• As you grow in this role, you may also be trained to support the large group RFP team as a backup.

Requirements

• High School diploma/GED required.
• One year of experience in an administrative, sales support, broker support, or customer service role required.
• Strong time management and organizational abilities.
• Excellent interpersonal skills, particularly in maintaining positive, professional relationships under pressure.
• Ability to follow up consistently and thoughtfully for missing information.
• An understanding of the business and/or RFP process.
• Ability and willingness to learn new systems and general computer skills.
• An equivalent combination of education and experience may be substituted for the experience requirement.
• The ability to meet or exceed the attendance and timeliness requirements of their departments.
• The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.

Benefits

• Comprehensive onboarding to help you become an integral part of the RFP team.
• Ongoing support and potential cross-training for the large group RFP team.

Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.