Admin Assistant/Dispatcher /AS1313P/ Harrison Co.

Job Duties

• Serves as receptionist in the Campus Police Office, directing phone calls and walk-in traffic to the appropriate personnel or department in an effective manner.
• Greets and provides service as needed to customers (student, employees, general inquiries) entering the Campus Police Office, calling on the phone, or emailing correspondence.
• Maintains radio contact with the Campus Police Office, maintenance, and administration using professional radio etiquette and use of 10 codes and signal codes.
• Manages the input citations and traffic tickets into ARMS in a timely and accurate manner.
• Dispatches campus public safety officers when services are required.
• Maintains a log of all telephone and radio communications related to the Campus Police Office.
• Monitors campus security cameras for suspicious activity and directs campus police officers to the location.
• Supervises student workers assigned to the Campus Police Office.
• Participates in professional/staff development designed to enhance job skills.
• Be an effective member of the Student Services team by maintaining an effective working relationship with campus personnel, students and the community.
• Maintains an accurate and complete filing system.
• Prepares professional reports and memos, as assigned.
• Stays abreast of and adheres to college and campus police policies and procedures.
• Affords assistance in general functions, sharing duties with other staff personnel.
• Performs other duties as assigned by the Chief of Campus Police, Assistant Chief of Police, Dean of Business Services, and the Campus Vice President.

Mandatory Qualifications

• M(1) A minimum of an Associate Degree from an accredited higher education institution.
• M(2) Experience answering and transferring calls using a multi-line phone system.
• M(3) Proficiency using Microsoft Office Suite, internet and Outlook.
• M(4) Effective written and verbal communication skills.
• M(5) Superior customer service skills.

Desirable Qualifications

• D(1) State certification as a Telecommunications Operator.
• D(2) Certified NCIC Operator.
• D(3) Experience with Banner software.
• D(4) Experience working in a community college system.