Adjunct Marketing, Operations and Analytics Department
St. Edward's University · Austin, TX · 20 mo ago
On-siteAnalystPart-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior team members
- Train new team members on customer service best practices
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of experience in customer support or technical roles
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Technical troubleshooting abilities
- Effective time management
Benefits
- Flexible working hours
- Competitive salary package
- Professional development opportunities
Pay
$50,000 annually
Schedule
Full-time, Monday to Friday, 9 AM to 5 PM
* Fields Are Required
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