Adjunct Marketing, Operations and Analytics Department

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior team members
• Train new team members on customer service best practices

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of experience in customer support or technical roles
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Technical troubleshooting abilities
• Effective time management

Benefits

• Flexible working hours
• Competitive salary package
• Professional development opportunities

Pay

$50,000 annually

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM

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