ADC Engineer II, Amazon Dedicated Cloud Engineering - Support Engineering

Role Overview

As part of the AWS Applied AI Solutions organization, you will help U.S. Government agencies implement innovative cloud computing solutions and solve complex technical problems. The position is within the AWS Intelligence team, which builds and operates some of the largest and most complex distributed systems for the U.S. Intelligence Community. You will focus on operational excellence, troubleshooting, and automation while maintaining an active TS/SCI security clearance with polygraph.

Responsibilities

• Implement innovative cloud computing solutions for U.S. Government agencies.
• Troubleshoot and resolve complex system operations issues.
• Identify ineffective processes and recommend improvements.
• Detect technical defects, performance, availability, or maintainability issues and drive remediation.
• Assess operational risk and avoid unnecessary risks.
• Resolve, mitigate, or appropriately escalate operational concerns in a timely manner.
• Participate in 24/7 shift work, including nights and weekends as needed.
• Automate operational tasks and contribute to continuous improvement of processes.

Qualifications

Basic Qualifications

• Associate’s degree or higher, or equivalent certifications such as Cloud+, GICSP (Global Industrial Cyber Security Professional), GSEC (GIAC Security Essentials), or SSCP (Systems Security Certified Practitioner).

Preferred Qualifications

• Cloud+, GICSP, GSEC, or SSCP certifications.

Schedule

This is a shift‑work position supporting 24/7 operations. Work may include nights and/or weekends.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with optional supplemental life plans
• Employee Assistance Program and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

Base salary range: $116,900 – $167,400 USD annually. Compensation includes sign‑on payments, restricted stock units (RSUs), and the comprehensive benefits listed above.

About the Team

AWS values diverse experiences and an inclusive culture. The team encourages candidates from non‑traditional backgrounds, offers flexible work hours, employee‑led affinity groups, mentorship, and continuous learning opportunities such as Conversations on Race and Ethnicity and AmazeCon conferences.